Member Experience Specialist – Flexible Front Desk

Planet Fitness - Glow Brands; Clarksville (IN); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts

Exclusive Discounts

Free Work Shirt options yearly

Job summary

Planet Fitness - Glow Brands in Clarksville seeks a Member Services Representative to enhance the member experience through superior customer service. Responsibilities include greeting guests, managing front desk operations, and addressing member inquiries promptly.

The role requires a passion for fitness, strong customer service skills, and the ability to engage positively with members and fellow staff. This position is well-suited for those who value reliability and enjoy helping others while

Qualifications

• Customer service background preferred.
• Must be 16 years of age or older.
• Exceptional customer service skills; able to interact positively.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Check members into the system and sign up new members.
• Facilitate updates to member’s accounts.
• Respond to member questions and concerns professionally.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Upbeat and positive attitude

Exceptional customer service skills

Strong listening skills

Ability to empathize

Problem solving

Punctuality and reliability

Education

High School diploma/GED

Job description

Planet Fitness - Glow Brands in Clarksville seeks a Member Services Representative to enhance the member experience through superior customer service. Responsibilities include greeting guests, managing front desk operations, and addressing member inquiries promptly.

The role requires a passion for fitness, strong customer service skills, and the ability to engage positively with members and fellow staff. This position is well-suited for those who value reliability and enjoy helping others while