Member Experience Specialist — Night Shift

EPIC Fitness Group dba Planet Fitness; Waterford Charter Township (MI); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Medical, Dental and Vision insurance (

401(k) with employer match

Profit sharing program

FREE Black Card Membership

Set Schedule

Employee Referral Bonus Program

Employee Assistance Program (EAP)

Zusammenfassung

EPIC Fitness Group dba Planet Fitness is hiring a Customer Service Representative in Michigan. You will greet members and guests, answer phones, assist with sign-ups and tours, log amenities, and address billing questions. The role includes timely resolution of concerns and maintaining a clean facility.

This position offers a customer-focused environment within Planet Fitness, with opportunities to contribute to a welcoming, judgement-free experience for members and guests.

Aufgaben

• The customer service representative will greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
• Answer phones in a friendly manner and assist callers with a variety of questions.
• The customer service representative will check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Regular cleaning of entire facility, bathrooms, equipment, front desk area and amenities.

Jobbeschreibung

EPIC Fitness Group dba Planet Fitness is hiring a Customer Service Representative in Michigan. You will greet members and guests, answer phones, assist with sign-ups and tours, log amenities, and address billing questions. The role includes timely resolution of concerns and maintaining a clean facility.

This position offers a customer-focused environment within Planet Fitness, with opportunities to contribute to a welcoming, judgement-free experience for members and guests.