Member Experience Specialist (Fitness Club)

Planet Fitness; Northampton (MA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

Paid time off (PTO)

401K retirement plan

Health insurance options

Life insurance

Employee assistance program

Free Planet Fitness Black Card

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative at our Northampton club. You’ll welcome members and guests, sign up new members, and help maintain a Judgement Free environment while promoting PE@PF classes.

The position offers weekend/evening hours, on-site work, and opportunities for advancement within a fast-growing network of clubs. Prior customer service is valued; must be 18+ with basic computer skills.

Qualifications

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Responsibilities

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

Skills

Customer service

Basic computer skills

Education

High school diploma/GED

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Customer Service Representative at our Northampton club. You’ll welcome members and guests, sign up new members, and help maintain a Judgement Free environment while promoting PE@PF classes.

The position offers weekend/evening hours, on-site work, and opportunities for advancement within a fast-growing network of clubs. Prior customer service is valued; must be 18+ with basic computer skills.