Member Experience Specialist (Part-Time)

Planet Fitness; Greensboro (NC); On-site; USD 13,000 - 18,000; Part time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO for all employees

Employee Assistance Program

Free employee Black Card Membership

Job summary

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Part-Time Customer Service Representative for our Greensboro, NC club. You’ll greet members, answer calls, sign up new members, and log amenities in a friendly, Judgement Free environment.

This role emphasizes warm service, basic computer use, and promoting fitness classes while keeping the club clean and safe. Competitive hourly pay with raises after milestones and PTO eligibility are offered.

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Provide superior customer service to Planet Fitness members, prospects and guests.
• Answer phones using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes (PE@PF) to members and new members.
• Maintain a clean, sanitized and safe club environment daily.

Skills

Customer service experience

Basic computer proficiency

Age 18+

Education

High school diploma or GED

Tools

POS system

Job description

National Fitness Partners, the largest Planet Fitness franchise, is hiring a Part-Time Customer Service Representative for our Greensboro, NC club. You’ll greet members, answer calls, sign up new members, and log amenities in a friendly, Judgement Free environment.

This role emphasizes warm service, basic computer use, and promoting fitness classes while keeping the club clean and safe. Competitive hourly pay with raises after milestones and PTO eligibility are offered.