Member Experience Specialist — Fitness Club CSR

National Fitness Partners; Northampton (MA); Vor Ort; USD 17.000 - 24.000; Vollzeit

Benefits dieser Stelle

Growth opportunities

PTO

401K match up to 4%

Health Insurance options

Life Insurance & Short-Term Disability

Zusammenfassung

National Fitness Partners is hiring a Customer Service Representative in Massachusetts. The role involves assisting Planet Fitness members, answering inquiries, processing sign-ups, and promoting fitness classes in a Judgement Free environment.

Starting pay is $15 per hour with scheduled Saturday/Sunday and weekday evening hours. Increases occur at 180 days, 1 year, and every 6 months thereafter based on anniversary date, with benefits including PTO, health options, 401K match, and free employee

Qualifikationen

• Experience in customer service or retail preferred.
• Excellent phone and in-person communication required.
• Ability to sign up new members and log amenities.
• Comfort with POS system and selling class offerings.

Aufgaben

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Provide a clean, sanitized and safe club environment.

Kenntnisse

Customer Service

Phone Support

Greet Members

Cash Handling

Professional Communication

Jobbeschreibung

National Fitness Partners is hiring a Customer Service Representative in Massachusetts. The role involves assisting Planet Fitness members, answering inquiries, processing sign-ups, and promoting fitness classes in a Judgement Free environment.

Starting pay is $15 per hour with scheduled Saturday/Sunday and weekday evening hours. Increases occur at 180 days, 1 year, and every 6 months thereafter based on anniversary date, with benefits including PTO, health options, 401K match, and free employee