Member Experience Specialist – Financial Wellness & Service

Kids for the Future; Marshfield (WI); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Disability insurance

Floating holidays

Health insurance

Health Savings Account

Life & AD&D insurance

Long-term disability

Mental health time off

Paid time off

Profit sharing

Short-term disability

Job summary

Simplicity Credit Union in Marshfield, WI is seeking a full-time Member Service Representative (MSR) to deliver friendly service and perform basic teller transactions. You will assist members with deposits, withdrawals, loan payments, and account changes while promoting the credit union's products and services.

This front-line role requires accuracy, patience, and strong communication. The MSR will support a positive member experience during business hours at our Marshfield branch, with

Qualifications

• High school education or GED required.
• 6 months to 2 years of customer service experience.

Responsibilities

• Provide basic teller services to members in person, in the drive-thru, night drop, and mail.
• Process wire transfers, minor option change requests, and open savers sweepstakes.
• Seek opportunities to enhance the members’ experience by recognizing and presenting additional services.

Skills

Customer service

Cash handling

Sales through service

Education

High school diploma or GED

Job description

Simplicity Credit Union in Marshfield, WI is seeking a full-time Member Service Representative (MSR) to deliver friendly service and perform basic teller transactions. You will assist members with deposits, withdrawals, loan payments, and account changes while promoting the credit union's products and services.

This front-line role requires accuracy, patience, and strong communication. The MSR will support a positive member experience during business hours at our Marshfield branch, with