Member Experience Specialist — Financial Center

Sunmark Federal Credit Union Inc.; Latham (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Sunmark Federal Credit Union Inc. is hiring at our Latham financial center to deliver legendary service to members. The universal service role welcomes members and informs them about credit union services.

You will handle transactions, assist with Teller technology, and support daily branch operations. The ideal candidate has cash handling, strong customer service, and good communication and computer skills; a high school diploma or equivalent is required.

Qualifications

• Requires cash handling and customer service experience.
• Strong communication and computer skills are required.
• High school diploma or equivalent is required.

Responsibilities

• Acts as member liaison, assisting with credit union technology and services.
• Supports member transactions using Interactive Teller Machines.
• Processes transactions: loan payments, cash transfers, and more with accuracy.
• Manages vault duties including cash balancing and settlement.
• Provides product information and resolves member questions and complaints.
• Supports branch culture and sales goals; handles account openings with proper IDs and docs.

Skills

Cash handling

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Interactive Teller Machines

Job description

Sunmark Federal Credit Union Inc. is hiring at our Latham financial center to deliver legendary service to members. The universal service role welcomes members and informs them about credit union services.

You will handle transactions, assist with Teller technology, and support daily branch operations. The ideal candidate has cash handling, strong customer service, and good communication and computer skills; a high school diploma or equivalent is required.