Member Relationship Representative I

Sunmark Federal Credit Union Inc.; City of Schenectady (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Sunmark Federal Credit Union Inc. in Schenectady, NY is hiring for a universal position to deliver legendary member service. You will welcome members, assist with our credit union services, and support transactions using modern teller technology.

The role requires cash handling, strong communication, teamwork, and basic computer skills. High attention to detail and a commitment to member satisfaction are essential. Training at the Latham office is noted in the posting.

Qualifications

• Cash handling experience.
• Strong customer service skills.
• Excellent communication abilities.
• Solid computer skills and familiarity with banking software.

Responsibilities

• Acts as a member liaison, supporting member convenience with all credit union technology available.
• Supports member transactions through Interactive Teller Machines.
• Processes payments and transfers, including loan payments, cash advances, and insurance payments.
• Manages vault duties: cash shipments, balancing, settlement, and cash handling.
• Provides product information and assists with inquiries, problems and complaints from members.
• Assists management in maintaining culture and achieving department sales referral goals; conducts consumer account openings with proper ID and documentation.

Skills

Cash handling

Customer service

Strong communication

Computer skills

Education

High school diploma or equivalent

Tools

Interactive Teller Machines

Job description

Broadway Financial Center
1616 Broadway
NYSCN01
Schenectady, NY 12306, USA

Description

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? Sunmark is a local credit union with 89 years of history helping members build brighter financial futures. Our "Good Vibes" culture is built on meaningful relationships, community impact, and teamwork.

Our Schenectady financial center is hiring!

Business Hours: Monday & Tuesday 9am - 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off.Actual shift may vary based on branch opening/closing/balancing needs.

* Training for this position will be at our Latham office.

Starting pay, $19.50-20/hr based on experience.

The primary purpose of this "universal" position is to provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services.

• Acts as a member liaison, supporting member convenience with all credit union technology available.
• Supports member transactions through use of Interactive Teller Machines.
• Accurately processes transactions as required. Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments.
• Processes transfers and credit card payments. Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center.
• Serves members by providing product and advisory information. Researches and solves member questions, problems, and complaints.
• Assist Management in maintaining our culture while achieving department sales referral goals. Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy.

If you’re a detail-oriented person who enjoys creating positive experiences for others, this could be a great fit. The ideal candidate will bring cash handling, customer service, strong communication and computer skills. Must be motivated to contribute to team goals. A high school diploma or equivalent is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.