Member Relationship Representative I

Sunmark Federal Credit Union Inc.; Latham (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Sunmark Federal Credit Union Inc. is hiring at our Latham financial center to deliver legendary service to members. The universal service role welcomes members and informs them about credit union services.

You will handle transactions, assist with Teller technology, and support daily branch operations. The ideal candidate has cash handling, strong customer service, and good communication and computer skills; a high school diploma or equivalent is required.

Qualifications

• Requires cash handling and customer service experience.
• Strong communication and computer skills are required.
• High school diploma or equivalent is required.

Responsibilities

• Acts as member liaison, assisting with credit union technology and services.
• Supports member transactions using Interactive Teller Machines.
• Processes transactions: loan payments, cash transfers, and more with accuracy.
• Manages vault duties including cash balancing and settlement.
• Provides product information and resolves member questions and complaints.
• Supports branch culture and sales goals; handles account openings with proper IDs and docs.

Skills

Cash handling

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Interactive Teller Machines

Job description

Latham Financial Center
1187 Troy Schenectady Road
NYLTM01
Latham, NY 12110, USA

Description

People Helping People, that is what Sunmark Credit Union is all about!

Why join the Sunmark Squad? Sunmark is a local credit union with 89 years of history helping members build brighter financial futures. Our “Good Vibes” culture is built on meaningful relationships, community impact, and teamwork.

Our Latham financial center is hiring!

Business Hours:Monday & Tuesday 9am – 4:30pm, Wednesday 8am to 4:30pm, Thursday & Friday 9am to 6pm, Saturday 9am to 1pm. Employees are scheduled 36-40 hours per week with rotating Saturdays off.Actual shift may vary based on branch opening/closing/balancing needs.

* Training for this position will be at our Latham office.

Starting pay, $19.50-20/hr based on experience.

The primary purpose of this “universal” position is to provide legendary service to members by welcoming them to the financial center while providing information regarding our credit union services.

• Acts as a member liaison, supporting member convenience with all credit union technology available.
• Supports member transactions through use of Interactive Teller Machines.
• Accurately processes transactions as required. Receives loan payments, processes cash advances and transfers, redeems bonds and processes insurance payments.
• Processes transfers and credit card payments. Performs vault management inclusive of verifying cash shipment under dual control, balancing, settlement and cash management of the financial center.
• Serves members by providing product and advisory information. Researches and solves member questions, problems, and complaints.
• Assist Management in maintaining our culture while achieving department sales referral goals. Conducts consumer account openings, secures required identification, explains all legal documents, and reviews documentation for accuracy.

If you’re a detail-oriented person who enjoys creating positive experiences for others, this could be a great fit. The ideal candidate will bring cash handling, customer service, strong communication and computer skills. Must be motivated to contribute to team goals. A high school diploma or equivalent is required.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.