Member Experience Specialist (Evenings) – Great Benefits

EPIC Fitness Group dba Planet Fitness; Downers Grove (IL); On-site; USD 2,066,000 - 2,755,000; Full time

Benefits offered by this job

Great growth opportunities

Set Schedule

Medical insurance

Dental insurance

Vision insurance

401(k) match

Profit sharing

Free Black Card Membership

EAP

Job summary

Planet Fitness is looking for a Customer Service Representative to join our team in Downers Grove, IL. You will be responsible for delivering superior service to members, prospective members and guests, ensuring an exceptional judgment-free experience.

You will greet members, answer phones, sign up new members, and assist with tours, check-ins, and billing issues while maintaining a clean, welcoming club environment.

Qualifications

• Provide superior customer service to Planet Fitness members and guests.
• Answer phones and assist callers with questions.
• Check in members, provide tours, and sign up new members.
• Respond to member questions and concerns promptly and professionally.
• Regular cleaning of the facility and front desk area.

Responsibilities

• Greet members and guests, delivering exceptional customer service to create a welcoming environment.
• Answer phones in a friendly manner and assist callers with various questions.
• Check in members, give club tours, sign up new members, log amenities, and communicate updates and billing issues.
• Respond to member questions and concerns in a timely and professional way.
• Regular cleaning of the entire facility, bathrooms, equipment, front desk area and amenities.

Job description

Planet Fitness is looking for a Customer Service Representative to join our team in Downers Grove, IL. You will be responsible for delivering superior service to members, prospective members and guests, ensuring an exceptional judgment-free experience.

You will greet members, answer phones, sign up new members, and assist with tours, check-ins, and billing issues while maintaining a clean, welcoming club environment.