Member Experience Specialist - Evening Shift & Benefits

Planet Fitness; Belleville (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Referral Bonus

Night Shift Premium

Black Card Membership

401(k) Match

Profit Sharing

EAP

Clean Workplace

Job summary

Planet Fitness is hiring a Customer Service Representative in Belleville, Michigan. You will welcome members and guests, answer calls, sign up new members, log amenities, and communicate billing updates.

The role requires standing, walking, and the ability to lift up to 45 pounds, with a customer-centric mindset and reliability. Benefits include medical, dental, and vision insurance, 401(k) with match, profit sharing, and an employee referral program.

Qualifications

• Must be 18 years of age or older.
• Customer service experience preferred.
• Continual standing and walking during your shift; ability to lift 45 pounds.

Responsibilities

• Greet members and guests, delivering exceptional customer service and making them feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check in members, provide tours of the club and sign up new members.
• Log amenities and communicate updates and billing issues to members and guests.
• Maintain a clean facility, including bathrooms, equipment, front desk area and amenities.

Skills

Customer Service

Reliability

Communication

Physical stamina

Job description

Planet Fitness is hiring a Customer Service Representative in Belleville, Michigan. You will welcome members and guests, answer calls, sign up new members, log amenities, and communicate billing updates.

The role requires standing, walking, and the ability to lift up to 45 pounds, with a customer-centric mindset and reliability. Benefits include medical, dental, and vision insurance, 401(k) with match, profit sharing, and an employee referral program.