Member Experience Specialist: Evening & Night Shifts

EPIC Fitness Group dba Planet Fitness; Novi (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Set Schedule

Medical insurance

Dental insurance

Vision insurance

Referral bonus

Night shift premium

Free Black Card Membership

401(k) matching

Profit sharing

Clean work environment

Employee Assistance Program

Job summary

Planet Fitness Novi, MI is seeking a Customer Service Representative to join our team and deliver a superior member experience. You will greet members and guests, answer questions, sign up new members, and help maintain a clean, welcoming environment.

We offer a set schedule, opportunities for growth, and benefits including medical, dental and vision coverage for eligible employees, a 401(k) plan with company match, and an employee referral program.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcome
• Answer phones in a friendly manner and assist callers with questions
• Check in members, give tours, and sign up new members; log amenities and communicate updates and billing issues
• Respond to member questions and concerns in a timely and professional manner
• Regular cleaning of the facility, bathrooms, equipment, front desk area and amenities

Job description

Planet Fitness Novi, MI is seeking a Customer Service Representative to join our team and deliver a superior member experience. You will greet members and guests, answer questions, sign up new members, and help maintain a clean, welcoming environment.

We offer a set schedule, opportunities for growth, and benefits including medical, dental and vision coverage for eligible employees, a 401(k) plan with company match, and an employee referral program.