Member Experience Specialist, Digital Banking

Automatic Data Processing, Inc.; Traverse City (MI); On-site; USD 36,000 - 42,000; Full time

Job summary

TBACU is seeking a Digital Experience Representative to deliver prompt, accurate financial data and build trusted member relationships. You will help with deposits, accounts, and e-services while upholding service standards.

You’ll respond to inquiries across phone, text, chat, and email, process transactions, and promote TBACU products. Commitment to confidentiality and compliance is essential.

Qualifications

• Excellent verbal and written communication.
• Ability to work in a fast-paced environment.
• Experience handling member inquiries across multiple channels.
• Understanding of basic financial transactions and privacy requirements.

Responsibilities

• Respond to member inquiries via phone, text, live chat, email, and other channels.
• Process transactions and support electronic signing processes.
• Provide information on credit union products and services.
• Maintain knowledge of policies, standards, and applicable laws.

Skills

Customer service

Communication

Multichannel support

Microsoft Office

Attention to detail

Education

High school diploma or equivalent

Tools

Excel

Windows OS

Job description

TBACU is seeking a Digital Experience Representative to deliver prompt, accurate financial data and build trusted member relationships. You will help with deposits, accounts, and e-services while upholding service standards.

You’ll respond to inquiries across phone, text, chat, and email, process transactions, and promote TBACU products. Commitment to confidentiality and compliance is essential.