Member Experience Specialist - Customer Service

Planet Fitness; Conshohocken (Montgomery County); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Shift-differential pay

Paid time off

401K with match

Health insurance

Life insurance

Short-term disability

Employee assistance program

Free Black Card membership

Job summary

Planet Fitness is hiring a Customer Service Representative at our Conshohocken club. You will greet members, answer questions, sign up new members, and assist with tours while maintaining a clean, friendly environment.

Ideal candidates bring customer service experience, basic computer skills, and a can-do attitude. This role offers shift schedules and opportunities for growth within the largest Planet Fitness franchise network.

Qualifications

• Customer service experience required.
• Must be 18 years of age or older.
• Basic computer proficiency.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members and log amenities.
• Sign up and tour new members, and log amenities.
• Process beverage or merchandise purchases through the POS system.
• Promote fitness instruction classes to members and guests.

Skills

Customer service

Communication

Phone handling

POS

Basic computer skills

Education

High school diploma

Tools

POS system

MS Office

Job description

Planet Fitness is hiring a Customer Service Representative at our Conshohocken club. You will greet members, answer questions, sign up new members, and assist with tours while maintaining a clean, friendly environment.

Ideal candidates bring customer service experience, basic computer skills, and a can-do attitude. This role offers shift schedules and opportunities for growth within the largest Planet Fitness franchise network.