Member Experience Specialist - Contact Center

Pfcu4me; Michigan; Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

PFCU is seeking a Contact Center Representative to assist members with inquiries and transactions via phone, email or chat. The role requires knowledge of cards, accounts, and services, with an emphasis on accuracy, confidentiality and service quality.

There are defined level progressions and cash handling limits within the Contact Center, with emphasis on teamwork, compliance and professional communication across all member interactions.

Qualifications

• Language Skills: ability to read, analyze and interpret general business material; communicate clearly.
• Mathematical Skills: basic arithmetic for transactions and calculations.
• Reasoning Ability: apply common sense in instructions and problem solving.
• Other Skills & Abilities: strong knowledge of credit union operations and procedures.

Responsabilités

• Build relationships with members and handle inquiries via phone, email or chat.
• Greet and welcome members; assist with transactions and account verifications.
• Troubleshoot basic card service issues and process limit increases on debit cards across levels.
• Cross-sell services and maintain confidentiality of member information.
• Follow Bank Secrecy Act, AML and security requirements; maintain professionalism.

Connaissances

Language Skills

Mathematical Skills

Reasoning Ability

Other Skills & Abilities

Formation

High School Graduate or equivalent

Description du poste

PFCU is seeking a Contact Center Representative to assist members with inquiries and transactions via phone, email or chat. The role requires knowledge of cards, accounts, and services, with an emphasis on accuracy, confidentiality and service quality.

There are defined level progressions and cash handling limits within the Contact Center, with emphasis on teamwork, compliance and professional communication across all member interactions.