Member Care & Solutions Specialist I

Family Trust FCU; Nebraska; On-site; USD 21,000 - 28,000; Full time

Job summary

Family Trust FCU is seeking a Contact Center Consultant I to serve as the primary contact for members via phone, email, and chat. The role focuses on resolving inquiries, researching issues, and providing accurate support across credit union products and services.

Essential duties include handling inquiries, ensuring member privacy, and cross-selling services to promote member financial well-being. Minimum six months of related experience and a high school education are required.

Qualifications

• Excellent written and verbal communication skills are required.
• Good listening and telephone skills are needed to assist members.
• Ability to multi-task and adapt to change while delivering accurate information.

Responsibilities

• Respond to member inquiries via phone, email, and chat and resolve issues or complete requests.
• Cross-sell credit union products and services based on member needs.
• Protect member privacy and verify identity before providing services; follow security procedures.

Skills

Communication skills

Listening skills

Multitasking

Sales awareness

Customer service

Education

High School diploma or equivalent

Tools

PC software & mainframe

Job description

Family Trust FCU is seeking a Contact Center Consultant I to serve as the primary contact for members via phone, email, and chat. The role focuses on resolving inquiries, researching issues, and providing accurate support across credit union products and services.

Essential duties include handling inquiries, ensuring member privacy, and cross-selling services to promote member financial well-being. Minimum six months of related experience and a high school education are required.