Member Experience Specialist — Call Center

SilkRoad; Troy (MI); On-site; USD 29,000 - 35,000; Part time

Benefits offered by this job

Health benefits

Vacation time

401(k) matching

Job summary

MSGCU is seeking a Call Center Representative to deliver high quality service by phone and email, supporting member service, lending, and digital service queues in Michigan.

You will use active listening to identify member needs, resolve issues, and cross-sell MSGCU products. Responsibilities include processing transfers, setting up automated services, and assisting with account details in a fast-paced environment.

Qualifications

• High school diploma or GED.
• 1 year of experience in financial services or 2 years in a call center with sales goals.
• Suggestive selling experience in a financial institution preferred.

Responsibilities

• Deliver high quality service via telephone and email across member service, lending, and digital service queues.
• Use active listening to identify and resolve member needs and cross-sell products.
• Troubleshoot online banking, mobile app, and digital services to enhance member experience.
• Cross-sell solutions to deepen member relationships and meet sales goals.

Skills

Member Focus

Communication

De-escalation

Cross-Selling

Self-Development

Education

High school diploma or GED

Job description

MSGCU is seeking a Call Center Representative to deliver high quality service by phone and email, supporting member service, lending, and digital service queues in Michigan.

You will use active listening to identify member needs, resolve issues, and cross-sell MSGCU products. Responsibilities include processing transfers, setting up automated services, and assisting with account details in a fast-paced environment.