Lending Specialist: Elevate Member Financial Wellness

American1cu; Jackson, Northern (MI, KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Job summary

American 1 Credit Union is seeking a Lending Specialist to join our Jackson, MI call center team onsite. This role handles vehicle loans, home equity loans and other products, adhering to lending guidelines while delivering a superior member experience.

You will work with teammates and other departments to provide accurate lending services, support partners, and ensure financial wellness for members. Wage is $23.50 per hour with benefits starting day one and background screens required.

Qualifications

• A minimum education of high school diploma or GED.
• Minimum 6 months as Member Service Specialist.

Responsibilities

• Engaged Communication: ensure meaningful engagement with members and coworkers.
• GREAT Service Standards: maintain superior member experience following service standards.
• Timely Member Response: respond to inquiries across digital channels while complying with regulations and privacy policies.
• Focus on Purpose/Mission: contribute to financial wellness in the community.
• Scorecard Accountability: cross-sell related products aligned with goals.
• Attention to Detail and Confidentiality: maintain accuracy and protect member information.
• Employee Culture: support an engaging and inclusive culture.
• Core Process, Policy and Procedure Review: follow all core processes and procedures.

Skills

Communication

Team collaboration

Member service mindset

Education

High school diploma or GED

Tools

Microsoft Office

Job description

American 1 Credit Union is seeking a Lending Specialist to join our Jackson, MI call center team onsite. This role handles vehicle loans, home equity loans and other products, adhering to lending guidelines while delivering a superior member experience.

You will work with teammates and other departments to provide accurate lending services, support partners, and ensure financial wellness for members. Wage is $23.50 per hour with benefits starting day one and background screens required.