Member Experience Specialist - Branch Engagement

Ultipro; Georgetown, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Commonwealth Credit Union is seeking a Branch Member Engagement Representative to be the primary contact for members via inbound and outbound calls, delivering an exceptional member experience that meets department standards.

Based in Frankfort, this on-site role requires strong communication and problem-solving skills, and the ability to promote credit union products while opening memberships and accounts in compliance with credit union guidelines.

Qualifications

• High school diploma or GED or higher.
• Equal opportunity employer; rights under federal employment laws are provided.

Responsibilities

• Respond to member inquiries via phone with accuracy and courtesy.
• Promote credit union products and services to drive sales and memberships.
• Open new memberships, checking accounts, and investment products per policy.
• Maintain up-to-date knowledge of offerings to match members with suitable solutions.
• Explain terms and conditions clearly and empathetically to members.
• Collaborate with support departments to resolve member issues promptly.

Skills

Problem Solving

Analytical

Communication

Education

High School or GED or better.

Job description

Commonwealth Credit Union is seeking a Branch Member Engagement Representative to be the primary contact for members via inbound and outbound calls, delivering an exceptional member experience that meets department standards.

Based in Frankfort, this on-site role requires strong communication and problem-solving skills, and the ability to promote credit union products while opening memberships and accounts in compliance with credit union guidelines.