Remote Member Engagement Specialist

Commonwealth Credit Union; Frankfort (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Commonwealth Credit Union in Kentucky seeks a Fully Remote Member Engagement Representative to handle inbound and outbound communications and deliver member services from within the state. The role requires living in Kentucky with some Saturday hours and a commitment to security and service standards.

Responsibilities include using tracking software, building member relationships, and promoting memberships, accounts, and loans while maintaining product knowledge to meet members' financial needs.

Qualifications

• Proven ability to communicate effectively with members and colleagues.

Responsibilities

• Be readily available to handle incoming communications.
• Follow guidelines to protect member information security.
• Use software to track communications and document follow up.
• Establish relationships with members and provide exceptional service.
• Refer new memberships, checking accounts and loans to meet credit union standards.
• Demonstrate knowledge of products and services and offer recommendations.

Education

High School or GED or better.

Tools

Communication

Job description

Commonwealth Credit Union in Kentucky seeks a Fully Remote Member Engagement Representative to handle inbound and outbound communications and deliver member services from within the state. The role requires living in Kentucky with some Saturday hours and a commitment to security and service standards.

Responsibilities include using tracking software, building member relationships, and promoting memberships, accounts, and loans while maintaining product knowledge to meet members' financial needs.