Member Experience & Engagement Pro

Abound Credit Union; United States; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k with matching

Job summary

Abound Credit Union is seeking a Member Engagement Specialist to support members via phone, mail, or electronic service. You will promote credit union products, open accounts, and resolve daily requests with a friendly, professional demeanor.

The role emphasizes strong communication, customer service background, and a willingness to learn about financial services in a team-oriented environment.

Qualifications

• High school diploma or equivalent required.
• Ability to effectively communicate Credit Union products and services.
• Self-motivated and enthusiastic with a willingness to support others on your team.
• Maintain a professional and friendly demeanor.
• Ability to proficiently operate a computer, calculator, and copier.
• Customer service experience and specialized financial courses a plus.

Responsibilities

• Answer incoming calls and resolve member needs where possible.
• Promote Credit Union products and services based on member needs.
• Open member accounts and handle daily needs; resolve issues as they arise.

Skills

Communication

Customer service

Professionalism

Education

High school diploma or equivalent

Tools

Computer skills

Calculator

Copier

Job description

Abound Credit Union is seeking a Member Engagement Specialist to support members via phone, mail, or electronic service. You will promote credit union products, open accounts, and resolve daily requests with a friendly, professional demeanor.

The role emphasizes strong communication, customer service background, and a willingness to learn about financial services in a team-oriented environment.