Member Engagement & Service Specialist

RemoteFetch; Frankfort (KY); Remote; USD 32,000 - 42,000; Full time

Job summary

Commonwealth Credit Union in Frankfort, KY is seeking a Member Engagement Representative to handle inbound and outbound member communications and provide a wide range of services.

You will protect member information, use tracking software, build relationships, and help members with products like memberships, accounts and loans. Some Saturday hours are required; Equal Opportunity Employer.

Responsibilities

• Be available for incoming communications.
• Protect the security of members' information per guidelines.
• Use software to track communications and document follow-up.
• Establish relationships with members and provide exceptional service.
• Refer new memberships, checking accounts and loans to meet needs.
• Demonstrate knowledge of products and services and offer recommendations to members.

Job description

Commonwealth Credit Union in Frankfort, KY is seeking a Member Engagement Representative to handle inbound and outbound member communications and provide a wide range of services.

You will protect member information, use tracking software, build relationships, and help members with products like memberships, accounts and loans. Some Saturday hours are required; Equal Opportunity Employer.