Member Experience & Loans Specialist

Ultipro; Frankfort (KY); On-site; USD 40,000 - 56,000; Full time

Job summary

Commonwealth Credit Union is seeking a Financial Service Representative to deliver high-quality service across member interactions in person and by phone. You will apply advanced product knowledge to provide tailored solutions, process loans, and maintain strong regulatory compliance.

This role emphasizes selling behavior, growth targets, and excellent member relations, with Saturday hours required to support branch operations and community needs.

Qualifications

• High School diploma or GED is required.
• 2 years of related experience preferred.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Responsibilities

• Maintain strong product and credit knowledge to serve members accurately.
• Assist with processing loans and managing member accounts with compliance.
• Deliver tailored financial solutions through credit analysis and product knowledge.
• Drive sales growth and participate in development initiatives while upholding service standards.
• Engage with the community and maintain security and confidentiality protocols.
• Saturday hours are required.

Skills

Problem Solving

Communication

Analytical

Education

High School or GED

Job description

Commonwealth Credit Union is seeking a Financial Service Representative to deliver high-quality service across member interactions in person and by phone. You will apply advanced product knowledge to provide tailored solutions, process loans, and maintain strong regulatory compliance.

This role emphasizes selling behavior, growth targets, and excellent member relations, with Saturday hours required to support branch operations and community needs.