Member Services Specialist - Hybrid Banking

Usf Fed Cred Union; Orlando (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k matching

Mortgage and Auto Loan discounts

4 weeks paid time off + 11 holidays +

Volunteer time off (8 hours)

Medical, Dental and Vision plans

Employer-paid disability and life

Employee Assistance Program

Tuition reimbursement

New employee orientation

Think Big culture

Job summary

USF Federal Credit Union is hiring a Member Services Representative I in Orlando, FL. The role focuses on assisting members with inquiries, providing accurate information, and delivering a positive member experience across phone, email, and chat.

The position emphasizes strong time management, organizational skills, and teamwork in a hybrid office environment. Growth opportunities and competitive benefits are offered.

Qualifications

• Requires high school diploma or equivalent.
• Banking/financial industry experience preferred.

Responsibilities

• Assist members with inquiries and transactions across channels (phone, email, chat).
• Ensure member authentication and confidentiality in all interactions.
• Identify sales opportunities and upsell products to deepen member relationships.
• Meet call handling metrics and maintain high member satisfaction.
• Route complex issues to appropriate departments when needed.

Skills

Time management

Analytical skills

Organizational skills

Collaboration

Customer service mindset

Passion

Innovation

Education

High School diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

USF Federal Credit Union is hiring a Member Services Representative I in Orlando, FL. The role focuses on assisting members with inquiries, providing accurate information, and delivering a positive member experience across phone, email, and chat.

The position emphasizes strong time management, organizational skills, and teamwork in a hybrid office environment. Growth opportunities and competitive benefits are offered.