Member Experience Specialist – Banking & Solutions

Sandia Area Federal Credit Union; Albuquerque (NM); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability

Life Insurance

AD&D

Holiday Pay

Vacation

Sick Leave

Tuition Reimbursement

401(k) Plan

Pension Plan

Career advancement

Job summary

Sandia Area Federal Credit Union in Albuquerque, NM is seeking a Contact Center MSR to join our member-focused team. You will handle member inquiries across phone, chat, text, email, and secure messaging while delivering high-value banking services.

Ideal candidates have a High School Diploma or GED and at least 1 year of experience in call center or financial services, with a friendly, professional demeanor and a strong commitment to member confidentiality.

Qualifications

• Strong customer service and problem-solving skills for member inquiries.
• Ability to troubleshoot technical issues and guide members remotely.
• Excellent time management and ability to multitask in a fast-paced environment.

Responsibilities

• Deliver exceptional service to members through phone, chat, text, email, secure messaging, and video channels.
• Assist members with account servicing, digital banking support, lending inquiries, and other financial needs with accuracy and professionalism.
• Identify opportunities to strengthen member relationships by recommending products and services that support their financial goals.
• Resolve member concerns by collaborating with teammates and business partners to provide timely and effective solutions.
• Maintain quality, compliance, and information security standards while safeguarding member information.
• Participate in training and development opportunities to enhance knowledge, skills, and service excellence.
• Contribute to a positive, high-performing team culture that reflects Sandia Area's core values and commitment to member success.

Skills

Customer service

Technical troubleshooting

Time management

Team collaboration

Mentoring

Confidentiality

Education

High School Diploma or GED

Tools

Microsoft Office

Online banking platforms

Job description

Sandia Area Federal Credit Union in Albuquerque, NM is seeking a Contact Center MSR to join our member-focused team. You will handle member inquiries across phone, chat, text, email, and secure messaging while delivering high-value banking services.

Ideal candidates have a High School Diploma or GED and at least 1 year of experience in call center or financial services, with a friendly, professional demeanor and a strong commitment to member confidentiality.