Member Experience Specialist - Banking & Services

Navy Federal Credit Union; Sandy Springs (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Navy Federal Credit Union in Sandy Springs, GA is seeking a member-focused banking professional to provide routine platform banking support and product guidance. You will help members open and maintain accounts, process transactions, and resolve basic discrepancies.

The role emphasizes relationship-building, independence within a supervised framework, and adaptability to evolving systems and processes. A strong customer service mindset is essential.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Strong research, analytical and problem-solving abilities.
• Ability to work independently and in teams in a high-production setting.
• Capable of adapting to evolving technologies and multiple systems.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with relevant regulations governing financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Independent work

Calm under pressure

Systems navigation

Judgement

Change adaptability

Communication

Job description

Navy Federal Credit Union in Sandy Springs, GA is seeking a member-focused banking professional to provide routine platform banking support and product guidance. You will help members open and maintain accounts, process transactions, and resolve basic discrepancies.

The role emphasizes relationship-building, independence within a supervised framework, and adaptability to evolving systems and processes. A strong customer service mindset is essential.