Member Experience Specialist: Banking & Loans

Taunton Federal Credit Union; Taunton (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Paid vacation

Paid sick time

Paid personal time

Paid federal holidays

Medical & dental benefits

Health Savings Account

401(k) with match

Employee assistance program

Job summary

Taunton Federal Credit Union is seeking a Member Service Representative to build and sustain member relationships through responsive and knowledgeable service in southern Massachusetts and Rhode Island. The role involves guiding members to appropriate resources and delivering institutional offerings.

The candidate will cross-sell products, open various accounts, process loans, handle inquiries, and participate in community involvement while maintaining high service standards in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Minimum one year experience in retail service; banking/credit union preferred.
• Strong communication and organizational skills; ability to handle multiple priorities.

Responsibilities

• Cross-sell Credit Union products and services.
• Open accounts (savings, checking, CDs, IRAs) and process transactions.
• Interview applicants for consumer loans and process loans.
• Respond to member inquiries and resolve issues; research as needed.
• Support special projects and maintain up-to-date product knowledge.
• Maintain attendance and comply with applicable laws and policies.

Skills

Customer service

Sales skills

Communication

Multitasking

Conflict resolution

Education

High School Diploma or equivalent

Tools

Data processing system

Basic PC Skills

Job description

Taunton Federal Credit Union is seeking a Member Service Representative to build and sustain member relationships through responsive and knowledgeable service in southern Massachusetts and Rhode Island. The role involves guiding members to appropriate resources and delivering institutional offerings.

The candidate will cross-sell products, open various accounts, process loans, handle inquiries, and participate in community involvement while maintaining high service standards in a fast-paced