Member Experience Specialist (Banking)

Navy Federal Credit Union; Durham (NC); On-site; USD 43,000 - 52,000; Full time

Job summary

Navy Federal Credit Union in Durham, NC is seeking staff to provide members with a full range of banking products and services, including deposits, loans, and cards. You will perform moderately complex platform banking tasks under supervision while building confidence and independence in the role.

This role emphasizes relationship-building, cross-selling opportunities, researching and resolving basic account issues, and strict adherence to regulations, while handling routine transactions with

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Strong research, analytical, and problem-solving abilities.
• Ability to work independently and in a team.
• Ability to stay calm in a high-production and evolving environment.
• Comfort navigating multiple systems and adapting to new tech.
• Sound judgment and informed decision-making.
• Willingness to embrace change in a dynamic setting.
• Clear verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research & analysis

Independent & team work

Composure under pressure

Tech / system navigation

Decision making

Change agility

Verbal & written communication

Job description

Navy Federal Credit Union in Durham, NC is seeking staff to provide members with a full range of banking products and services, including deposits, loans, and cards. You will perform moderately complex platform banking tasks under supervision while building confidence and independence in the role.

This role emphasizes relationship-building, cross-selling opportunities, researching and resolving basic account issues, and strict adherence to regulations, while handling routine transactions with