Member Experience Specialist

Navy Federal Credit Union; Cypress (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Navy Federal Credit Union in Cypress, TX is seeking a service-focused professional to provide counsel on products and services, assist with deposits and loans, and resolve routine account issues. The role supports cross-sales while maintaining regulatory compliance and secure handling of cash and negotiables.

Ideal candidates will blend relationship-building with strong analytical skills, adapt to evolving systems, and communicate effectively with members and colleagues in a fast-paced

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Strong research, analytical, and problem-solving abilities.
• Ability to work independently and in a team.
• Ability to maintain composure in a high-production, changing environment.
• Experience navigating multiple systems and adapting to evolving technologies.
• Sound judgment and the ability to make informed decisions.
• Willingness to embrace and support change initiatives in a dynamic environment.
• Strong verbal and written communication to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Independent and team work

Composure under pressure

Multisystem navigation

Sound judgment

Change adaptation

Communication skills

Job description

Navy Federal Credit Union in Cypress, TX is seeking a service-focused professional to provide counsel on products and services, assist with deposits and loans, and resolve routine account issues. The role supports cross-sales while maintaining regulatory compliance and secure handling of cash and negotiables.

Ideal candidates will blend relationship-building with strong analytical skills, adapt to evolving systems, and communicate effectively with members and colleagues in a fast-paced