Member Experience Specialist – Banking

ADP, Inc.; Branford (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life and disability

401(k) match

Generous PTO and holidays

Employee loan discounts

Job summary

Nutmeg State Financial Credit Union (NSFCU) in Branford, CT is seeking a Member Service Specialist to be a frontline ambassador for member services. You will handle account inquiries, support teller duties, and promote NSFCU products to members for enhanced financial outcomes.

The role emphasizes customer focus, ethics, and teamwork within a collaborative branch environment, with a comprehensive benefits package and PTO eligibility.

Qualifications

• Minimum of one year experience in a sales or customer service role is required.
• Prior experience in a financial/banking institution preferred, not required.
• Strong communication and teamwork abilities; detail-oriented and organized.

Responsibilities

• Delivers outstanding service to internal and external members.
• Performs teller functions: cash deposits/withdrawals, check deposits/withdrawals.
• Opens/closes accounts and cross-sells products to members.
• Supports branch operations and complies with BSA standards.

Skills

Customer service

Sales experience

Communication

Teamwork

Time management

Microsoft Office

Tools

Microsoft Office

Job description

Nutmeg State Financial Credit Union (NSFCU) in Branford, CT is seeking a Member Service Specialist to be a frontline ambassador for member services. You will handle account inquiries, support teller duties, and promote NSFCU products to members for enhanced financial outcomes.

The role emphasizes customer focus, ethics, and teamwork within a collaborative branch environment, with a comprehensive benefits package and PTO eligibility.