Multi-Channel Member Service Pro

ADP, Inc.; Rocky Hill (CT); On-site; USD 38,000 - 52,000; Full time

Job summary

Nutmeg State Financial Credit Union in Bristol, CT seeks a Retail Support Specialist to assist member inquiries across digital channels and branches, processing transactions and online banking requests with accuracy and empathy. The role requires adaptability to cover multiple delivery channels, strong communication, and the ability to resolve issues while upholding privacy and regulatory standards.

This full-time position emphasizes service and product knowledge, working with team members to

Qualifications

• Minimum of one year’s experience in a sales or customer service role.
• Prior experience in a financial/banking institution preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Serve members via phone, email, or chat and in branches.
• Process financial transactions and service requests accurately.
• Maintain knowledge of Nutmeg products and policies to assist members.
• Uphold data privacy and regulatory requirements.

Skills

Customer service

Sales skills

Adaptability

Communication

Problem solving

Tools

Microsoft Office

Banking systems

Job description

Nutmeg State Financial Credit Union in Bristol, CT seeks a Retail Support Specialist to assist member inquiries across digital channels and branches, processing transactions and online banking requests with accuracy and empathy. The role requires adaptability to cover multiple delivery channels, strong communication, and the ability to resolve issues while upholding privacy and regulatory standards.

This full-time position emphasizes service and product knowledge, working with team members to