DMV Express & Member Services Specialist

Nutmeg State Financial Credit Union; Orange (CT); On-site; USD 28,000 - 30,000; Full time

Job summary

Nutmeg State Financial Credit Union seeks a Member Service Specialist in Orange, CT to deliver exceptional member service in a fast-paced environment. The role focuses on sales of Nutmeg products, processing teller transactions, and verifying supporting documents for Connecticut-issued credentials.

You will assist members with program information, cross-sell services, and ensure accuracy in applications while upholding compliance and branch operations standards.

Qualifications

• Minimum of one year experience in a sales or customer service role is required.
• Prior experience in a financial/banking institution preferred, not required.
• Prior experience in the DMV setting preferred, not required.

Responsibilities

• Delivers outstanding service to both internal and external members.
• Performs all platform teller functions which include cash deposits and withdrawals, check deposits and withdrawals, and record night/mail deposits.
• Resolves member requests and questions promptly, courteously, and professionally.
• Provides an excellent member experience by relating well to the member, proactively selling products and services that benefit the member, thinking and exercising sound judgment, and acting responsibly in the member's and the Credit Union's best interests.
• Assists members calling main office with requests for general information on credit union programs, products, services, rates.
• Reviews and examines applications and supporting documents for operator licenses.
• Issues motor vehicle operator licenses containing photograph of applicant.
• Collects required fees, verifies, and validates applications and supporting documentation, operates camera, and other office equipment such as calculators and computer terminals.
• Responsible for performing a broad variety of member services such as opening and closing new and existing accounts, renewing certificate accounts, cross-selling consumer loans and assisting members with bookkeeping and checking account problems.
• Informs members of new services and promotions; determines the members’ needs.

Skills

Customer focus

Ethics and values

Peer relationships

Problem solving

Time management

Communication skills

Tools

Microsoft Office

Job description

Nutmeg State Financial Credit Union seeks a Member Service Specialist in Orange, CT to deliver exceptional member service in a fast-paced environment. The role focuses on sales of Nutmeg products, processing teller transactions, and verifying supporting documents for Connecticut-issued credentials.

You will assist members with program information, cross-sell services, and ensure accuracy in applications while upholding compliance and branch operations standards.