Front-End Member Experience Specialist

Sam's East, Inc.; Kannapolis (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Job summary

Sam's Club in Kannapolis, NC is hiring for a front-end associate to assist members, process purchases, and maintain a welcoming checkout area. You will help with payments, returns, and exchanges, and guide members on using self-service technology. The role emphasizes safety, merchandising, and delivering a clear, friendly customer experience.

The position offers a base hourly wage with benefits; candidates should be ready to contribute to a collaborative team and uphold Sam's Club standards.

Qualifications

• Retail or customer-service experience preferred.
• Experience operating front-end equipment; familiarity with mobile apps.
• Ability to assist members, process payments, and handle returns.

Responsibilities

• Provide member service and assist with purchases.
• Maintain checkout area and process payments, returns, and exchanges as needed.
• Promote Sam's Club products and services to members.
• Guide members on using self-service technology and price checks.
• Ensure safety and security of the store and assets.

Skills

Customer service

Cash handling

Merchandising

Tools

POS system

Job description

Sam's Club in Kannapolis, NC is hiring for a front-end associate to assist members, process purchases, and maintain a welcoming checkout area. You will help with payments, returns, and exchanges, and guide members on using self-service technology. The role emphasizes safety, merchandising, and delivering a clear, friendly customer experience.

The position offers a base hourly wage with benefits; candidates should be ready to contribute to a collaborative team and uphold Sam's Club standards.