Member Experience & Solutions Associate

GreenState Credit Union; Westmont (IL); On-site; USD 33,000 - 36,000; Full time

Job summary

GreenState Credit Union in Westmont, IL seeks a results-oriented MSR to expand and enrich member relationships while delivering exceptional service. You will greet members, balance cash drawers, and promote appropriate GreenState products.

The role emphasizes accuracy, integrity, and teamwork. As part of daily responsibilities, you will perform outbound calls, support cash handling, and collaborate with departments to serve our members and communities.

Qualifications

• Minimum one year of similar MSR experience or related banking background.
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• Proven ability to handle multiple tasks accurately under pressure.

Responsibilities

• Provide exceptional member service in person and over the phone.
• Aid members with deposits, withdrawals, and product recommendations.
• Cross-sell GreenState products to meet member needs.
• Balance cash drawer daily and adhere to cash handling procedures.
• Maintain confidentiality of member information and follow privacy policies.
• Assist in community engagement and promotional activities.

Skills

Customer service

Sales ability

Communication

Time management

Accuracy

Cash handling

Education

High School Diploma or GED

Tools

MS Office

Job description

GreenState Credit Union in Westmont, IL seeks a results-oriented MSR to expand and enrich member relationships while delivering exceptional service. You will greet members, balance cash drawers, and promote appropriate GreenState products.

The role emphasizes accuracy, integrity, and teamwork. As part of daily responsibilities, you will perform outbound calls, support cash handling, and collaborate with departments to serve our members and communities.