Member Experience Associate

Sam's Club; Dallas (TX); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off (PTO)

Discounts

Education benefits

Job summary

Sam's Club in Dallas is hiring to support member service at the front-end and checkout area. You will assist members with purchases, returns, and questions while promoting Sam's Club products and guidance on self-service technology. Maintain a safe, organized, and welcoming environment for shoppers.

The role emphasizes assisting with payments, exchanges, and safeguarding store assets, plus participating in training and program rollouts for new tools. Competitive hourly pay and benefits available.

Qualifications

• Experience in retail environment handling front-end equipment and interacting with customers.
• Ability to assist with purchases, returns, and exchanges per company policy.
• Familiarity with using mobile retail apps and self-checkout technology.

Responsibilities

• Provide member service and assist with purchases and questions.
• Maintain checkout area and assist with payments, returns, and exchanges.
• Assist members with self-service technology and product information.
• Monitor safety and security and report unsafe conditions.
• Train new frontline associates on processes and tools.

Skills

Retail experience

Front-end equipment

Mobile retail apps

Tools

POS systems

Job description

Sam's Club in Dallas is hiring to support member service at the front-end and checkout area. You will assist members with purchases, returns, and questions while promoting Sam's Club products and guidance on self-service technology. Maintain a safe, organized, and welcoming environment for shoppers.

The role emphasizes assisting with payments, exchanges, and safeguarding store assets, plus participating in training and program rollouts for new tools. Competitive hourly pay and benefits available.