Member Experience Specialist

Sam's East, Inc.; Sherman (TX); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Disability

Employee discounts

Education benefits

Job summary

Sam's Club in Sherman, TX seeks a Front End Associate to provide member service, process purchases, maintain the checkout area, and assist with payments, returns, and exchanges per policy. You'll guide members on self-service tech and help locate merchandise while ensuring a safe, clean shopping environment.

The role emphasizes teamwork, compliance with safety standards, and opportunities to train others on processes and new programs.

Responsibilities

• Provides member service and resolves member issues.
• Maintains checkout area and processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to policy.
• Guides members on self-service technology.
• Maintains safety and compliance with company policies.
• Trains new associates on processes and programs.

Skills

Customer service

Cash handling

Teamwork

Training

Tools

Cash register

Mobile retail apps

Job description

Sam's Club in Sherman, TX seeks a Front End Associate to provide member service, process purchases, maintain the checkout area, and assist with payments, returns, and exchanges per policy. You'll guide members on self-service tech and help locate merchandise while ensuring a safe, clean shopping environment.

The role emphasizes teamwork, compliance with safety standards, and opportunities to train others on processes and new programs.