Member Experience Specialist

Core Development and Management-Planet Fitness; Tacoma (WA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation/ Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Term Life Insurance

Flexible Spending Accounts

Employee perks and discounts

Job summary

Planet Fitness in Tacoma-Eastside, WA is seeking a Member Services Representative to deliver a superior, Judgement Free Zone experience for members and guests. You will greet people, assist with check-ins, answer inquiries, and support daily club operations while promoting a welcoming atmosphere.

The role emphasizes friendly communication, reliability, and a proactive approach to member needs, with flexible full-time or part-time shifts and benefits such as health coverage and a 401(k).

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions or concerns during check-in.
• Promote the Judgement Free Zone by engaging with members on the club floor and supporting fitness journeys.
• Resolve member concerns and elevate to the Club Manager when needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership related tasks such as sign-ups, updates, cancellations, or transfers.
• Achieve or exceed individual sales goals and contribute to club targets.

Skills

Positive attitude

Excellent communication

Customer service

Empathy

Job description

Planet Fitness in Tacoma-Eastside, WA is seeking a Member Services Representative to deliver a superior, Judgement Free Zone experience for members and guests. You will greet people, assist with check-ins, answer inquiries, and support daily club operations while promoting a welcoming atmosphere.

The role emphasizes friendly communication, reliability, and a proactive approach to member needs, with flexible full-time or part-time shifts and benefits such as health coverage and a 401(k).