Member Experience Specialist

Core Development and Management-Planet Fitness; Des Moines (WA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Term Life Insurance

Healthcare and Dependent Care FSA

Employee discounts

Job summary

Planet Fitness in Des Moines, WA is seeking a Member Services Representative to deliver a superior member experience in our Judgement Free Zone. You will greet members, assist with check-in, answer questions, process sign-ups, and support ongoing fitness journeys.

This role emphasizes friendly communication, reliability, and teamwork. You will help maintain club cleanliness, promote member services, and contribute to achieving monthly goals while upholding Planet Fitness CORE values.

Qualifications

• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

Responsibilities

• Greet members and guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Promote the Judgement Free Zone by connecting with members on the club floor and offering support for their fitness journeys.
• Resolve member concerns and escalate to the Club Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, updates, cancellations, collecting unpaid balances and transfers.
• Achieve or exceed individual sales goals and contribute to club monthly and yearly goals.
• Maintain daily cleanliness and sanitizing of all exercise equipment and Recovery Zone amenities.

Skills

Customer service

Communication skills

Empathy

Punctual & reliable

Problem solving

Job description

Planet Fitness in Des Moines, WA is seeking a Member Services Representative to deliver a superior member experience in our Judgement Free Zone. You will greet members, assist with check-in, answer questions, process sign-ups, and support ongoing fitness journeys.

This role emphasizes friendly communication, reliability, and teamwork. You will help maintain club cleanliness, promote member services, and contribute to achieving monthly goals while upholding Planet Fitness CORE values.