Member Experience Specialist

Navy Federal Credit Union; Summerville (SC); On-site; USD 30,000 - 38,000; Full time

Job summary

Navy Federal Credit Union is seeking a member-focused professional to assist members with deposit accounts, loans, and financial services at our Summerville branch. You will provide basic counseling on products, open and maintain accounts, and resolve routine service requests while following regulations.

Working closely with teammates, you will identify cross-service opportunities and help educate members to strengthen relationships.

Qualifications

• Experience building relationships through rapport and tact.
• Strong research, analytical, and problem-solving skills.
• Ability to work independently and in a team.
• Maintains composure in a high-production environment.
• Able to navigate multiple systems efficiently.
• Sound judgment and informed decision making.
• Adaptable to change and evolving processes.
• Clear verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and strengthen member relationships through education.
• Understand and comply with relevant federal and institutional regulations.
• Support teammates by sharing knowledge as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Research and problem-solving

Independent work

Team collaboration

Calm under pressure

Systems navigation

Decision making

Adaptability

Clear communication

Job description

Navy Federal Credit Union is seeking a member-focused professional to assist members with deposit accounts, loans, and financial services at our Summerville branch. You will provide basic counseling on products, open and maintain accounts, and resolve routine service requests while following regulations.

Working closely with teammates, you will identify cross-service opportunities and help educate members to strengthen relationships.