Member Services Specialist

Navy Federal Credit Union; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Navy Federal Credit Union is seeking a team member to provide members with the full range of products and services, including depository accounts, lending products, and cards. The role involves performing moderately complex platform banking functions under supervision as you gain confidence and independence.

Responsibilities include counseling on products, assisting with account openings, research of discrepancies, and supporting the team with knowledge sharing as you grow in the role.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Ability to maintain composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic environment.
• Effective verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Research & problem solving

Independent work

Team collaboration

Adaptability to change

Decision making

Communication skills

Customer service mindset

Job description

Navy Federal Credit Union is seeking a team member to provide members with the full range of products and services, including depository accounts, lending products, and cards. The role involves performing moderately complex platform banking functions under supervision as you gain confidence and independence.

Responsibilities include counseling on products, assisting with account openings, research of discrepancies, and supporting the team with knowledge sharing as you grow in the role.