Member Experience Specialist

Navy Federal Credit Union; Cameron (NC); On-site; USD 37,000 - 59,000; Full time

Job summary

Navy Federal Credit Union in Cameron, North Carolina, is seeking a member-focused specialist to provide counseling on deposit and lending products and to assist with opening and maintaining member accounts. The role involves processing routine transactions and researching basic discrepancies while ensuring compliance with banking regulations.

The ideal candidate demonstrates strong relationship-building, analytical, and communication skills, and adapts to a fast-paced environment.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Problem-solving

Independence

Team collaboration

Adaptability

Communication skills

Education

Experience in banking or financial institution

Job description

Navy Federal Credit Union in Cameron, North Carolina, is seeking a member-focused specialist to provide counseling on deposit and lending products and to assist with opening and maintaining member accounts. The role involves processing routine transactions and researching basic discrepancies while ensuring compliance with banking regulations.

The ideal candidate demonstrates strong relationship-building, analytical, and communication skills, and adapts to a fast-paced environment.