Member Experience Specialist

First National Bankers Bank; St. Clairsville (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness in St. Clairsville, OH seeks a Member Services Representative to provide superior customer service, handle inquiries, and process memberships in a friendly, Judgement Free Zone environment.

You will assist with tours, sign-ups, front desk operations, maintain cleanliness, and support club operations while adhering to policies; on-site work required; benefits include health, dental, 401(k), and more.

Qualifications

• Must be 18 years of age or older.
• Ability to work onsite; this is not a remote position.
• Upbeat, professional and positive attitude and strong work ethic.
• Obtain CPR/AED Certification within required timeframes and tanning certification per company rules.

Responsibilities

• Greet members, prospective members and guests in a friendly, professional manner.
• Create a positive club experience by providing outstanding customer service.
• Respond to member questions and concerns promptly and courteously.
• Assist members with account inquiries, changes, and billing questions.
• Provide information about memberships and amenities; assist with tours and sign-ups.
• Check members into the system using the club POS; handle payments and cancellations.
• Maintain cleanliness and order throughout the shift; ensure safe, neat spaces.

Skills

Customer Service

On-site Work

Team Player

Professionalism

Communication

Punctuality

Education

High school diploma or equivalent

Job description

Planet Fitness in St. Clairsville, OH seeks a Member Services Representative to provide superior customer service, handle inquiries, and process memberships in a friendly, Judgement Free Zone environment.

You will assist with tours, sign-ups, front desk operations, maintain cleanliness, and support club operations while adhering to policies; on-site work required; benefits include health, dental, 401(k), and more.