Member Experience Specialist

Planet Fitness - United FP Management, LLC; Spokane Valley (WA); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Spokane Valley, Washington. This role involves creating a positive experience for members and guests by offering exceptional customer service, managing front desk activities, and responding to inquiries. Ideal candidates should possess a passion for fitness, strong communication skills, and the ability to maintain a friendly atmosphere. Join us to make a difference in our members' lives and promote a judgement-free environment.

Qualifications

• Must be 18 years of age or older.
• Ability to interact positively with members and co-workers.
• Problem-solving and empathetic skills.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities including answering phones.
• Respond to member questions and concerns.
• Maintain cleanliness of the club.

Skills

Customer service background

Basic computer proficiency

Passion for fitness

Upbeat attitude

Punctuality and reliability

Exceptional customer service skills

Strong listening skills

Job description

A leading fitness franchise is seeking a Member Services Representative in Spokane Valley, Washington. This role involves creating a positive experience for members and guests by offering exceptional customer service, managing front desk activities, and responding to inquiries. Ideal candidates should possess a passion for fitness, strong communication skills, and the ability to maintain a friendly atmosphere. Join us to make a difference in our members' lives and promote a judgement-free environment.