Fitness Club Member Experience Specialist

Planet Fitness - United FP Management, LLC; Spokane Valley (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fitness franchise is seeking a Member Services Representative in Spokane Valley. The role entails creating a positive member experience through exceptional customer service. Key responsibilities include greeting members, managing front desk activities, and addressing member inquiries. Ideal candidates will have a customer service background, a passion for fitness, and exceptional interpersonal skills. Join us to become part of a team dedicated to making a positive impact in our community.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact positively.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members, providing exceptional customer service.
• Handle front desk activities including phones and check-ins.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns professionally.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Exceptional customer service skills

Strong listening skills

Job description

A leading fitness franchise is seeking a Member Services Representative in Spokane Valley. The role entails creating a positive member experience through exceptional customer service. Key responsibilities include greeting members, managing front desk activities, and addressing member inquiries. Ideal candidates will have a customer service background, a passion for fitness, and exceptional interpersonal skills. Join us to become part of a team dedicated to making a positive impact in our community.