Front Desk & Member Experience Specialist

Planet Fitness - United FP Management, LLC; Spokane Valley (WA); On-site; USD 33,000 - 40,000; Full time

Job summary

A nationwide fitness center is seeking a Member Services Representative in Spokane Valley. This role involves creating a positive member experience and providing exceptional customer service. Responsibilities include greeting members, managing front desk activities, and resolving member inquiries. Candidates should have a background in customer service, a passion for fitness, and strong interpersonal skills. This position offers an opportunity to make a real difference in people’s lives while working in a dynamic and supportive environment.

Qualifications

• Customer service experience preferred.
• Must be 18 years of age or older.
• Demonstrates professionalism in all interactions.

Responsibilities

• Greet members and guests, providing exceptional service.
• Handle front desk activities including check-in and tours.
• Respond to member questions and concerns.

Skills

Customer service background

Basic computer proficiency

Passion for fitness and health

Positive attitude

Exceptional listening skills

Job description

A nationwide fitness center is seeking a Member Services Representative in Spokane Valley. This role involves creating a positive member experience and providing exceptional customer service. Responsibilities include greeting members, managing front desk activities, and resolving member inquiries. Candidates should have a background in customer service, a passion for fitness, and strong interpersonal skills. This position offers an opportunity to make a real difference in people’s lives while working in a dynamic and supportive environment.