Member Experience Specialist

Sam's Club; Shreveport (LA); On-site; USD 23,419 - 34,440; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's Club in Shreveport, LA is seeking a front-end associate to provide member service, operate the checkout area, and assist with payments, returns, refunds, and exchanges following company policies. You will guide members on self-service technology, locate merchandise, and promote club products and services in a fast-paced retail environment.

The role involves maintaining entrance/exit areas, ensuring a safe shopping environment, and supporting training for frontline associates on processes

Qualifications

• Retail experience including operating front end equipment (e.g. cash register).
• Experience working with mobile retail applications is a plus.

Responsibilities

• Provides member service and processes purchases.
• Maintains checkout area and handles payments, returns, refunds, and exchanges per policies.
• Assists members with self-service technology and purchasing decisions.
• Ensures safety and security of store assets and property.
• Delivers training on processes and procedures to new and existing associates.

Skills

Customer service

Cash handling

Front-end equipment

Self-service guidance

Tools

Cash register

Job description

Sam's Club in Shreveport, LA is seeking a front-end associate to provide member service, operate the checkout area, and assist with payments, returns, refunds, and exchanges following company policies. You will guide members on self-service technology, locate merchandise, and promote club products and services in a fast-paced retail environment.

The role involves maintaining entrance/exit areas, ensuring a safe shopping environment, and supporting training for frontline associates on processes