Member Experience Specialist

YMC; San Diego (CA); On-site; USD 24,000 - 26,000; Full time

Job summary

The YMCA of San Diego County is seeking a Member Services Representative at the Toby Wells YMCA in San Diego. The role focuses on building positive relationships with members, answering inquiries, processing memberships, and promoting YMCA programs.

Work is performed in a team-oriented environment, handling cash transactions and ensuring smooth check-ins while upholding the YMCA values and mission.

Qualifications

• 6+ months of sales and relationship-building experience preferred.
• Passion, enthusiasm, and commitment to the mission and cause of the YMCA.
• An enthusiastic personality with the desire to serve members, volunteers, guests, participants and staff to create a culture of service within our centers.

Responsibilities

• Model the YMCA values in interactions with members and staff.
• Promote membership and programs and serve as an advocate for the YMCA.
• Process membership sales, upgrades/downgrades, and renewals accurately.
• Answer calls courteously and route inquiries to the appropriate departments.
• Greet, interview, and tour prospective members to drive engagement and membership.

Skills

Sales experience

Relationship-building

Tools

Windows

Job description

The YMCA of San Diego County is seeking a Member Services Representative at the Toby Wells YMCA in San Diego. The role focuses on building positive relationships with members, answering inquiries, processing memberships, and promoting YMCA programs.

Work is performed in a team-oriented environment, handling cash transactions and ensuring smooth check-ins while upholding the YMCA values and mission.