Gym Front Desk Member Services Associate

Penn Hills Fitness; San Antonio (TX); Presencial; USD 14.000 - 15.000; Jornada completa

Descripción de la vacante

Taymax Group, the operator behind Planet Fitness in several markets, seeks a Member Services Representative for our San Antonio club. The role focuses on delivering exceptional member experiences, greeting guests, processing sign-ups, and handling tours and inquiries.

You will also help maintain club upkeep and support management with daily tasks. Ideal candidates bring a customer-service background, basic computer skills, reliability, and a fitness-minded attitude.

Formación

• 18 years or older.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• Positive, upbeat attitude with a passion for fitness.
• Exceptional customer service skills; professional interactions.
• Strong listening and diplomacy in all interactions.

Responsabilidades

• Greet members, prospective members and guests with top-notch service.
• Handle front desk activities: answer phones, check members in, and assist with tours.
• Sign up new members and explain rates and monthly payments.
• Assist Club Manager with drawer counts and daily tasks.
• Update member accounts and respond to questions promptly.
• Maintain club cleanliness and complete daily/priority cleaning tasks.
• Perform other duties as needed to support club operations.

Conocimientos

Customer service

Punctuality

Reliability

Team player

Communication

Empathy

Problem solving

Educación

High School diploma/GED

Herramientas

POS systems

Descripción del empleo

Taymax Group, the operator behind Planet Fitness in several markets, seeks a Member Services Representative for our San Antonio club. The role focuses on delivering exceptional member experiences, greeting guests, processing sign-ups, and handling tours and inquiries.

You will also help maintain club upkeep and support management with daily tasks. Ideal candidates bring a customer-service background, basic computer skills, reliability, and a fitness-minded attitude.