Member Experience Specialist

Taymax Group; Sacramento (CA); In loco; USD 23.000 - 24.000; Tempo pieno

Descrizione del lavoro

Taymax Group, operator of Planet Fitness in Sacramento, is seeking a Member Services Representative to deliver exceptional member experiences at the Rosemont club. This role handles front desk duties, phones, tours, and new member sign-ups to ensure a welcoming, efficient environment.

The ideal candidate is 18+, has a HS diploma or GED, basic computer skills, and a positive, professional attitude. Pay is $16.90–$17.50/hour at our Sacramento location, with a focus on fitness and customer focus.

Competenze

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Mansioni

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with questions; Check members into the system; Take tours; Sign up new members; Assist the Club Manager in counting out the drawer.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Conoscenze

Customer service

Communication

Teamwork

Problem solving

Multitasking

Punctuality

Basic computer skills

Empathy

Professionalism

Formazione

High School diploma or GED

Descrizione del lavoro

Taymax Group, operator of Planet Fitness in Sacramento, is seeking a Member Services Representative to deliver exceptional member experiences at the Rosemont club. This role handles front desk duties, phones, tours, and new member sign-ups to ensure a welcoming, efficient environment.

The ideal candidate is 18+, has a HS diploma or GED, basic computer skills, and a positive, professional attitude. Pay is $16.90–$17.50/hour at our Sacramento location, with a focus on fitness and customer focus.