Member Service Specialist - Electric Co-op

SmartRecruiters, Inc.; Avon (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Hendricks Power Cooperative in Avon, Indiana is seeking a dedicated Member Service Representative to be the first point of contact for members. You will handle billing inquiries, payments, account maintenance and cooperative programs while building positive relationships.

The role emphasizes accuracy, timely service, and the ability to explain policies and options clearly. Office-based, with standard hours 7:30am–4:30pm, Monday through Friday, and a commitment to confidentiality and member

Qualifications

• Minimum two years of customer service, administrative, billing or related experience preferred.
• Experience in a utility, cooperative, financial institution or call center preferred.
• Proficient in Microsoft Office applications and the ability to learn utility software systems.

Responsibilities

• Provide courteous, professional and timely service to members in person, by telephone, email and other communication channels.
• Assist members with account inquiries, billing questions, payment processing, service requests and general cooperative information.
• Establish, update and maintain member account records with a high degree of accuracy.
• Process service orders, connects, disconnects, transfers and related account transactions.
• Receive and process member payments and balance cash receipts as assigned.
• Troubleshoot and resolve member concerns, account discrepancies and exceptions.
• Explain cooperative policies, programs, rates, energy services and payment options to members.
• Promote and support products, services and member engagement initiatives.
• Coordinate with operations, billing, engineering and other departments to ensure timely member service.
• Prepare correspondence, reports and documentation as needed.

Skills

Communication skills

Interpersonal skills

Problem-solving

Time-management

Detail-oriented

Tools

Microsoft Office

Utility software systems

Job description

Hendricks Power Cooperative in Avon, Indiana is seeking a dedicated Member Service Representative to be the first point of contact for members. You will handle billing inquiries, payments, account maintenance and cooperative programs while building positive relationships.

The role emphasizes accuracy, timely service, and the ability to explain policies and options clearly. Office-based, with standard hours 7:30am–4:30pm, Monday through Friday, and a commitment to confidentiality and member